SALESFORCE Service Cloud

4.8 Rating on the AppExchange

Stand Out with
5-Star Service

Keep Your Customers Happy with Service Cloud

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Elevate Your Service
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Resolve Cases Faster
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Enhance Customer Satisfaction

Abelian Empowers You to Deliver the Best in Customer Service

Running a service business is tough.
You need to deliver quality service and support to keep customers happy. But juggling all those customer interactions across sales, service, and field teams on spreadsheets or outdated software can lead to…
Gain a complete 360-degree customer view and see everything from service history to previous customer sales to make thoughtful and immediate decisions
Receive Alerts when customer products are due for service
Monitor and respond to customer needs through every channel including, Twitter and Facebook with Social Service inside the Service Cloud platform

Your All-in-One Service Solution

Navigating customer interactions can be complex.
Abelian tailors Salesforce Service Cloud to streamline these processes.
  • Centralized case management - see a detailed customer history with just a few clicks
  • Connected customer experience across all channels
  • Tailored incentives based on customer history
  • Team empowerment with a unified view of customer activities, ensuring fast, effective, and smarter customer service.

Knowledge Management

  • Give customers the power to help themselves with cases through Knowledge Articles and AI powered chatbots
  • Integrate Knowledge Articles to your service website and customer communities for an effortless experience

Case Management

  • Smart case routing to qualified agents
  • Efficient customer tracking for quicker resolutions

Metrics and Analytics

  • Comprehensive KPI dashboard accessible on any device
  • Instant insights into cases and agent performance

Telephony Integrations

  • Simplified call handling and transfer system
  • Instant caller information display
Raymond Verallao
Product: Service Cloud

Abelian communicated with our team all throughout the project answering all of our questions. We will definitely work with them again and would highly recommend to other looking for an excellent team!

Increase in Agent Productivity
Higher Customer Retention
Faster First Contact Resolution