ENVENT
Unleashing Potential: Enhancing Productivity by 25%
The Challenge:
Envent Corporation, an industry leader for gas and water solutions, was struggling with an ineffective platform that lacked the technical support they needed.
Problems Faced:
- Ineffective Mobile Solution: Envent required a robust mobile solution that would enable their technicians to input data in the field, both online and offline, to streamline service delivery and reporting.
- Inefficient Dispatching Process: Their manual dispatching process needed an upgrade to a more efficient solution to save time and improve technician allocation.
- Data Management and Reporting: Envent needed to manage a vast amount of data, including custom fields and workflows to align with state regulations for easy reporting and compliance.
The Solution:
Envent turned to Abelian for a comprehensive Salesforce implementation strategy. Our tailored solution addressed their unique challenges and improved their operational efficiency. Our solution included:
- Salesforce Field Service Mobile Application: We migrated Envent's technicians to the Salesforce Field Service mobile application, giving them easy access to daily assignments both online and offline.
- Custom Workflows and Service Reports: We designed custom workflows to streamline essential data gathering on service reports, ensuring accurate and comprehensive data capture.
- Territory and Crew Assignments: Introducing territory and crew assignments simplified the dispatching process, enabling technicians to be assigned to the right job sites efficiently.
- Standardized Quoting and Timesheets: We migrated users to a standardized quoting process and Salesforce timesheets, enhancing data capture efficiency and streamlining quote creation and duplication.
- Compliance with State Regulations: We developed unique fields and workflows to help Envent follow state provisions, making it easy to generate reports showcasing their compliance with industry regulations.
The Results:
35
Increase in Efficient Dispatching:
There was a 35% decrease in outbound calls required for scheduling and dispatching technicians, leading to improved resource allocation.
25
Increase in Technician Productivity:
Envent experienced a 25% increase in productivity through optimized scheduling and dispatching of technicians in territory assignments and management.
20
Increase in Efficiency Creating Quotes and Timesheets:
The efficiency of creating and cloning quotes improved by 25%, and developing and duplicating timesheets and entries increased by 20%, saving a significant amount of time and effort.
Conclusion
Tired of operations problems?
See other stories
Experts in Tech, Modernizing Your Work
Social
