Wilshire Refrigeration
From Brink to Breakthrough: Abelian's Salesforce Recovery
The Challenge:
Wilshire Refrigeration was on the brink of abandoning Salesforce.
In the middle of a crucial implementation project, their previous Salesforce partner had fumbled their Salesforce Field Service implementation, a complex and crucial component for their business.
This resulted in project delays and an exponential growth of dissatisfaction, distrust, and frustration.
Problems Faced:
- Failed Implementation: Their previous Salesforce partner had mishandled the Salesforce Field Service implementation, leading to a non-functional system and project delays.
- Growing Frustration and Distrust: The failed implementation caused exponential growth in dissatisfaction, distrust, and frustration among Wilshire's team members.
Abelian Steps In:
Wilshire turned to us to fix their half-finished, non-functional Salesforce implementation. They were on the verge of abandoning the platform altogether.
Our expertise as a renowned Salesforce consulting company was immediately put to the test. We were handed a double-edged sword - the task of implementing Salesforce Field Service while also salvaging the strained relationship between Wilshire and Salesforce.
The Solution:
- Systematic Troubleshooting: We engaged our top Salesforce solutions architects to identify and understand the root causes of the previous implementation issues, enabling us to design an optimized solution.
- Transparent Communication: Recognizing the importance of restoring trust, we prioritized clear and transparent communication with Wilshire throughout the recovery process. They were involved and updated at every stage and decision.
The Results:
Successful Implementation:
Our Salesforce Field Service solution resulted in a fully functional system for Wilshire Refrigeration, providing them with the tools they needed to efficiently manage their repair and maintenance services.
Restored Trust and Confidence:
Through our client-centric approach, Wilshire's faith in Salesforce was completely restored, rebuilding their relationship with the platform and our team.
Long-Term Partnership:
Impressed by our expertise and dedication, Wilshire signed a 2-year contract, affirming Abelian as their sole Salesforce partner.
Conclusion
Your Salesforce Partner of Choice: Abelian
Our experience with Wilshire Refrigeration is a testament to our commitment and proficiency as a Salesforce consulting partner.
We have a proven track record of turning around challenging situations and a promise to deliver the best Salesforce solutions tailored to your needs.
At Abelian, we don't just implement Salesforce; we build lasting relationships, ensuring our clients' success with every step.
Start Your Transformation:
Is your business struggling with a failed Salesforce implementation like Wilshire Refrigeration did? Don't give up on the platform just yet. Let Abelian's Salesforce Recovery experts turn your situation around and deliver a transformative solution tailored to your needs.
Contact us today for a complimentary consultation, and let our top Salesforce solutions architects analyze your challenges and propose a roadmap for recovery. We are committed to restoring your faith in Salesforce and helping your business thrive with a fully functional Salesforce Field Service implementation.
Schedule a call with one of our experts today to get started.
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